Refund policy

Refund Policy

At XMAS SPIN, we want you to love your music box. If something isn’t right, we’re here to help.

30-Day Returns
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging, together with proof of purchase.

Holiday Returns
Orders placed between November 1 and December 24 can be returned until January 31 of the following year, so your gift can be exchanged after the holidays.

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We’ll send a free replacement or issue a full refund. You won’t need to return the item.

How to Start a Return
Email us at xmasspin0@gmail.com with your order number and the reason for your return. We’ll reply with return instructions. Items sent back without first contacting us cannot be accepted.

Return Shipping
Unless the item is damaged or defective, return shipping costs are the customer’s responsibility and are non-refundable.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to process it.

Exchanges
The fastest way to get a different item is to return the original and place a new order.

Non-Returnable Items
Gift cards and items marked as final sale cannot be returned.

Questions?
Contact us anytime at xmasspin0@gmail.com.